We've been extremely pleased with ZenDesk for support and customer interaction.
However it is missing a dire piece, tracking if folks have actually seen your messages. My Read Receipts provides
this information in a big way - know when folks have read the messages you have sent through ZenDesk.
The set up is easy and it just works. Definitely a steal for the price!
Infigos LLC
1846 E Rosemeade Pkwy#1151, Carrollton, TX 75007-2637 support@mycxapps.com