At My CX Apps, a portfolio of applications owned by Infigos LLC, we are committed to safeguarding
your privacy. This Privacy Policy outlines our approach to data handling and clarifies that we do not collect,
store, or process any personally identifiable information (PII) from our users.
What Data We Handle
- Zendesk Data Access:
Our applications interact with data within your Zendesk account solely to perform the intended functions of the app. This data is accessed temporarily during usage and is not collected or stored on our servers.
- Non-PII Data:
We may process non-identifiable metadata (e.g., usage statistics) to improve app performance. This data is anonymized and cannot be linked back to any individual.
Third-Party Integrations
- Zendesk
Our applications rely on Zendesk APIs to function. Any data accessed via these APIs remains within the Zendesk
environment and is subject to Zendesk’s Privacy Policy. We do not transfer or store this data outside Zendesk.
- Open AI
Some of our applications (e.g. Rephraser AI) leverage 3rd party LLMs such as Open AI. While user data is processed via OpenAI’s APIs, it is not persisted or used for training AI models. Users retain full ownership of their data and outputs - Further more, our apps do not store any user-submitted text beyond processing time unless explicitly required for support or debugging. Please note that, OpenAI retains API requests for up to 30 days for security purposes but does not access or use the content beyond that.
Cookies and Tracking
Our apps do not use cookies or tracking technologies.
Data Security
While we do not store your data, We employ strict access controls, TLS encryption for all data in transit, and follow industry best practices (SOC 2 Type II, ISO 27001) to secure temporary data processing. We also conduct periodic security reviews and vulnerability assessments.
Security Incident Response
While we do not store personal data, in the unlikely event of a security breach impacting our integrations, we will notify affected customers within 72 hours, in accordance with industry best practices.
Subprocessors
To provide and enhance the functionality of our applications, My CX Apps (a portfolio of applications owned by Infigos LLC) utilizes third-party service providers (subprocessors) that process data on our behalf. These subprocessors are carefully selected to ensure compliance with industry standards for security, privacy, and reliability.
List of Subprocessors:
Below are the third-party services we rely on and the nature of their involvement:
- Amazon Web Services (AWS) – Cloud Hosting & Infrastructure
• Purpose: Hosts our application infrastructure and provides cloud computing resources.
• Data Location: Primarily U.S., with global data center options.
• Compliance: SOC 2, ISO 27001, GDPR, CCPA, HIPAA, FedRAMP.
- Zendesk – Customer Support Platform
• Purpose: Provides the support ticketing system where our applications interact with user-generated data.
• Data Location: Based on the customer’s Zendesk data residency settings.
• Compliance: SOC 2, ISO 27001, GDPR, CCPA, HIPAA, FedRAMP.
- Stripe – Payment Processing
• Purpose: Processes subscription payments for My CX Apps.
• Data Location: Global infrastructure with regional data storage options.
• Compliance: PCI DSS Level 1, SOC 2, ISO 27001, GDPR, CCPA.
• Opt-Out: Customers have the flexibility to make direct wire transfers to Infigos LLC on an annual basis as an alternative payment method.
- OpenAI – AI-Powered Language Processing
• Purpose: Powers AI-driven features such as Rephraser AI to refine customer support responses.
• Data Location: U.S.-based servers.
• Compliance: SOC 2, ISO 27001, GDPR, CCPA.
Your Rights
Since we do not collect or store personal data, there is no need for additional data access or deletion requests
specific to our applications. For any concerns about your Zendesk data, please refer to Zendesk’s Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, feel free to contact us at:
Email: privacy@mycxapps.com
Mailing Address: Infigos LLC, 1846 E. Rosemeade Pwky #1151, Carrollton, TX 75007, USA
Last modification was made 2025-01-15