Effortless two‑way ticket translation, right inside Zendesk

Translator AI automatically detects languages and translates either outgoing agent replies or incoming customer messages—no copy/paste, no context switching.

One‑click translate in the ticket editor
Posts customer‑message translations as internal notes
Works across brands and languages

Watch the demo

Why teams use Translator AI

Automatic language detection

No dropdowns to pick—Translator AI figures out the source and target languages for you.

Two‑way translation

Translate editor content for customers or translate the latest public customer message for agents.

Internal note clarity

Agent‑facing translations are posted as internal notes with a clear context header.

One‑click simplicity

Minimize friction and response time. Stay in the Zendesk editor and keep your flow.

How it works

Outgoing translation (customer‑facing)

If the ticket editor contains text, Translator AI detects the language and replaces it with a translated version in the requester’s language—ready to send.

Incoming translation (agent‑facing)

If the editor is empty, the app translates the most recent public customer message into the agent’s language and posts it as an internal note.

Data handling & privacy

Only the message content selected for translation is sent—always at the agent’s discretion.
No PII is sent. We do not persist message content on our servers.
Data sent for translation is not used for model training.

Installation

Install the app from the Zendesk Marketplace.
Open any ticket in the Agent Workspace. The Translator AI icon appears in the ticket editor toolbar.
Click the icon:
- Editor has text → translates to the customer’s language and replaces the editor content.
- Editor is empty → translates the latest public customer message into your language and posts an internal note.

Need help? support@mycxapps.com

Infigos LLC
1846 E Rosemeade Pkwy #1151,
Carrollton, TX 75007-2637
support@mycxapps.com